Return and refund policy
Contact information
For any questions regarding returns or refunds, please contact our customer support team: Email: support@getwearo.com
Return period
You may request a return within 30 days of receiving your order.
How to request a return
1. Return request
To initiate a return, please contact us at support@getwearo.com
Include:
- your order number, and
- a brief explanation of the reason for your return.
2. Return approval
After reviewing your request, our support team will provide you with detailed return instructions. If applicable, a prepaid return label may be provided.
3. Packaging and shipping
Please ensure that:
- the item is securely packed,
- the product is returned in its original packaging (when possible),
- all original accessories, tags and materials are included.
The return address will be provided by our support team by email.
Return shipping costs
Return shipping costs are the responsibility of the customer, except in the following cases:
- the product is defective,
- the product was damaged upon arrival, or
- the incorrect item was received.
In these situations, Wearo will cover the return shipping costs.
Specific return and refund cases
Change of mind
If you change your mind after your purchase, you may return the item within 30 days of delivery, provided that:
- the item is unused,
- the item is not damaged,
- and the product is returned in its original condition and packaging.
Defective items
If you receive a defective product, please contact us immediately at support@getwearo.com.
We will provide you with return instructions and offer either a replacement or a full refund.
Wearo will cover the return shipping costs.
Damaged items
If your order arrives damaged, please email us clear photos of the damage within 48 hours of delivery.
After review, we will arrange a replacement or a refund and cover the return shipping costs if required.
Wrong item received
If you received an incorrect item, please contact our support team.
We will arrange the return and ensure that you receive the correct product at no additional cost.
Item not received
If your order has not arrived, please contact us so we can open an investigation with the carrier.
If the shipment is confirmed as lost, we will issue either a full refund or a replacement.
Order cancellation
Orders can be cancelled before shipment.
If your order has already been shipped, you must follow the standard return procedure after receiving the product.
Policy for damaged or defective products
For damaged or defective items, please contact us within 48 hours of delivery and provide supporting photos.
Once reviewed and approved, we will issue a replacement or a full refund.
Policy for non-defective products
For non-defective products returned due to a change of mind, the item must be:
- unused,
- undamaged,
- and returned in its original condition.
Processing times
Return deadline
Return requests and shipments must be initiated within 30 days of delivery.
Return processing
Once your returned item is received and inspected, your refund will be processed within 14 business days.
You will receive a confirmation email once your return has been completed.
Refund conditions
A refund will be approved if the returned item meets the return conditions described above.
Refunds for defective, damaged or incorrectly shipped products will be approved after inspection.
Refund time
After approval, refunds may take up to 14 business days to appear on your original payment method.
Refund method
All refunds are issued to the original payment method used at checkout.
Non-returnable items
The following items are not eligible for return:
- Customized or personalized products.
Return address
The return address will be provided by our support team by email after your return request has been approved.
Return shipping method and costs
Return shipping method: tracked shipping via a local carrier.
Estimated return shipping costs: depend on your location.